Website Care Service Agreement

Version 2026-09-18.

Between: SgtPooki LLC, a Washington limited liability company (“we”, “us”), and the customer who accepts these terms at checkout (“you”).

The service

We build your website on our standard template and keep it live, fast, and current, for a monthly fee. Included each month: hosting, changes from the published change menu at consult.sgtpooki.com, and a quarterly site checkup. There is no monthly limit on how many changes you may request.

How changes are delivered. We work on one of your requests at a time. Send as many as you like; they are worked in the order received, and the next one starts when the previous is ready for you. Each is normally built and ready to review on a private preview link within about 2 business days of starting it. This is the only limit on volume: there is no allowance, no counter, and no month in which you are told you have run out.

If a site regularly needs more work than that pace can carry, we will say so, and nothing changes until we agree a price.

How changes are published is your choice, and you set it at onboarding. Unless you ask otherwise, a finished change goes live as soon as it is ready and we tell you it is done. If you choose to see changes first, you get a private preview link for that exact version and nothing is published until you approve it; where your approval is required, the time we take is measured to the point the preview is ready for you, not to publication, because the publishing step waits on you. You can switch between the two at any time on your account page or by email.

Photos and files you send us. When you attach a photo or a document to a change request, it is a working file. Once the change is made, the photo lives in your website’s own files, which are yours and travel with your export; the copy on our systems is deleted within 30 days of the change going live, and immediately if you leave. We do not keep a separate archive of what you have sent us, and we never use your photos for anything but your own site.

Don’t delete your photos after you send them. The version that goes onto your website is made smaller so that pages load quickly on a phone, and we do not keep the full-size file you sent. If you ever need the full-size photo again, for printing, a sign, or anywhere else, the one on your phone or computer is the one that exists. If you would like us to keep your full-size files for you, ask; that is a separate service with its own price, and it is not part of website care.

Anything not on the change menu gets a written quote before any work starts. Setting up a forwarding address at your domain is included; mailboxes, calendars, and email hosting are not. This service is website care, not general IT support: it does not include social media, advertising, or search-ranking work. Google Business Profile work is available as a separately quoted add-on and is not part of the monthly fee; where it is bought, what is promised is the work performed and reported, never a position in search results. The change menu is published at https://consult.sgtpooki.com/#included.

Price and term

$250/month, billed by subscription; by subscribing you authorize the recurring charge. Billing starts with your first payment, which is also when the build starts. Minimum term: 6 months from that first payment, then month-to-month. Domain registration billed at cost. If a payment fails and remains unpaid for 7 days, work pauses; at 30 days unpaid the agreement is treated as cancelled. Cancelling or stopping payment inside the minimum term does not end the term: the remaining months are invoiced and payable within 14 days.

Billing questions come to us first. Email us and we will fix any billing mistake within a business day. A chargeback or payment dispute on a valid charge pauses work while it is open, counts as cancellation if upheld, and does not cancel any amount owed under the minimum term.

Ownership

• You own your domain and your content (text, images, logo), always.
• The site code lives in our private code storage while the service is active.
• Third-party services embedded in your site (booking, payments) are your accounts and your agreements with those providers.

If you cancel

• Your site stays live for 30 days after the effective cancellation date.
• A full export of your site and its source files is free once you have completed the 6-month minimum. You get a complete working site you can host anywhere, and you may ask for it at any time, including while you are still a customer. If you leave before the minimum is served, the export is $500, because the build carried no fee and the minimum term is what pays for it.
• Your domain transfers to you or your new provider whenever you ask, at no fee beyond registrar costs.
• Any photos or files you sent us are deleted from our systems. The ones that went onto your site are in your site’s files and leave with you.
• Cancelling inside the 6-month minimum: the remaining months of the minimum are payable.

What we don’t promise

We work carefully, but we do not guarantee: search-engine rankings or traffic; uninterrupted uptime (hosting runs on a third-party network; outages there are outside our control); that your site meets every legal or accessibility requirement applicable to your business (that responsibility, including the accuracy of licenses, claims, and pricing you give us to publish, stays yours); or any particular business outcome.

Liability cap

Our total liability under this agreement, for any reason, is capped at the amount you paid us in the 3 months before the claim arose. We are not liable for indirect losses (lost profits, lost business, data loss in third-party services).

Cancellation, changes, and notices

• Either of us can end this agreement with 30 days’ written notice (your minimum term still applies). Example: notice given on March 10 after the minimum ends the agreement on April 9; the site stays live at no charge until May 9, and no payment is taken after April 9.
• We may update the change menu and service terms with 30 days’ notice; price changes never apply inside your current minimum term. A founding rate promised in writing stays locked for as long as your subscription remains active, regardless of later price changes.
• Email is the official channel for requests and notices. Requests go to the email address or form we give you at onboarding.
• Governing law: the State of Washington, USA.

How you agree

You accept these terms by checking the agreement box at checkout when you start the subscription. Stripe records the date and time of that acceptance; we keep a copy and will send it to you on request. The version in force is the one published at consult.sgtpooki.com/terms on the day you accept, plus any later change notified with 30 days’ notice as above.